Refund policy

VEYA WELLNESS PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation and refund policy.

Order Cancellation

• Cancellation requests will be considered only if the request is made within 7 days of placing the order.
• Cancellation requests may not be accepted if the order has already been communicated to vendors or merchants and the shipping process has been initiated.
• Cancellation requests are not accepted for perishable items such as flowers, eatables, or similar products.

Refunds for Perishable Items

• Refund or replacement for perishable items will be considered only if the customer establishes that the quality of the product delivered was not satisfactory.

Damaged or Defective Products

• If a damaged or defective product is received, the issue must be reported to the Customer Service Team within 7 days of receiving the product.
• The request will be processed only after verification and confirmation by the merchant.

Product Not as Expected

• If the product received is not as shown on the website or does not meet expectations, the customer must notify Customer Service within 7 days of delivery.
• The Customer Service Team will review the complaint and take an appropriate decision after verification.

Manufacturer Warranty

For products that come with a manufacturer’s warranty, customers are requested to contact the manufacturer directly as per the applicable warranty terms.

Refund Processing

Once a refund request is approved by VEYA WELLNESS PRIVATE LIMITED, the refund will be processed to the original mode of payment within 6 to 8 business days.